VALIDITY OF PRICES AND DEPARTURES

Prices are in Icelandic Krona (ISK) as shown on our web site. Prices and departures are guaranteed after full payment has been made.

CHANGES

Our trips are weather and condition depended. Ice Explorers reserve the right to change your itinerary or cancel your trip with your safety in mind. This is due to factors outside of our control before the tour starts.

CANCELLATION

We have a 24 hours cancellation policy. A full refund of your money  will be given if we are notified of the cancellation 24 hours before the departure of the tour. The means of notification is by phone on +354 8663490 and/or email on ice@explorers.is

All cancellations of tours must go through our office by email to ice@explorers.is. We recommend you keep a copy of the email for future reference.  No refunds are offered if the client is late, or doesn’t show up, even if the weather is very bad, in the case that we are still able to do the trip. So we recommend to stay in a hotel or guesthouse close to Jökulsárlón – Glacier lagoon.

INSURANCE

We advise all our clients to have insurance.

LIABILITY

No responsibility is accepted for losses, expenses due to delays, changes of flights, closed roads, other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in bus schedules, or other similar causes. Iceguide do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

PRIVACY POLICY

All personal information is strictly confidential and will not be given or sold to a third party.

GOVERNING LAW / JURISDICTION CLAUSE

These Terms and Conditions are in accordance with Icelandic law.