FAQ 

Q: Where is the meeting point?

📍 Meeting location: Next to the cafeteria at Jökulsárlón – Glacier Lagoon.
(GPS coordinates: 64.048627, -16.179607)

Between the months of Dec-April we have a trailer / ticket office on the right-hand side of the cafeteria. In the summer, we meet next to our super jeeps on the left side of the cafeteria, look for our big white super jeeps marked our logo. If you have any trouble finding us, please call +354 8663490

Q: Where do the tours take place?

We meet at the world famous Jökulsárlón – Glacier Lagoon (5 hours away from Reykjavík). First we will check you in and gear you up (if necessary). Then we will drive 30-40 minutes from Jökulsárlón – Glacier Lagoon to Þröng, the road and parking by Breiðamerkurjökull east.

Q: When is the meeting time for my tour?

Your meeting time is the time you see on your ticket. For glacier walks, we’ll meet at the time shown on your ticket, gear you up, and depart approximately 30 minutes later or once everyone is ready. For ice cave tours, the meeting time is also as indicated on your ticket, and we typically depart about 10 minutes later once everyone has arrived.

Q: Are there any age restrictions on our tours?

The age limit for our Ice Cave tour is 7 years old. The age limit for our summer Ice Exploration tour is 10 years old. The age limit for our winter Ice Cave and Exploration tour is 13 years old. All adults are welcome on our tour as long as they are in good health and can walk the distance needed for each tour.

Q: I am pregnant, can I still join the tour?

Our tours begin in a ride with the super jeep to the glacier, the ride can be quite bumpy sometimes and therefore we do not recommend the tour for pregnant women.

Q: What should I wear on the winter combo tour (Ice Cave and Glacier Exploration) ?

Bring a warm, breathable base layer, preferably wool, as it’s the most essential layer for Icelandic winters. Wear comfortable, outdoor-appropriate clothing that is warm and breathable, along with a wind- and rainproof jacket. Don’t forget headwear and gloves. Bring a backpack to store any layers you may need to add or remove during the tour, as well as snacks and a water bottle. Wear warm socks and sturdy hiking boots that cover your ankles.

Mont Blanc GTX mountaineering boots are available for rent in sizes 37–48.

Avoid synthetic materials, as they do not provide  warmth or breathability, which are crucial when moving. Jeans and sneakers are not allowed on the tour .

Q: What is the difference between the Ice Cave tour and Ice Cave and Glacier Exploration tour?

The Ice Cave Tour includes a visit to one ice cave in Breiðamerkurjökull, typically one with minimum walking distance (1–4 km, depending on the cave). The Ice Cave and Glacier Exploration Tour offers a more extensive experience, typically visiting two or more ice caves, walking further on the glacier (4–6 km, depending on group ability and conditions), and exploring a variety of formations such as moulins and crevasses. Both tours feature a super jeep ride to the glacier and an ice cave visit. The key difference is that the Glacier

Exploration Tour includes more time on the glacier, multiple cave visits, and a longer hike.

Q: Do you rent hiking boots?

Yes, we do. We have Scarpa Month Blanc GTX mountaineering shoes that will keep your feet dry and your ankles safe. We currently have EU sizes 37-48, in order to reserve a pair you can either email us at ice@explorers.is or add them to your cart when booking a tour on our website.

Q: Do you rent clothing?

Yes, we rent rain jackets in sizes small to extra large. In order to reserve one you can either email us at ice@explorers.is or add the jacket to your cart when booking a tour on our website.

Q: What equipment is provided on the tour?

For the glacier walk you will always be provided with crampons, a safety harness and a helmet. In the winter you might also be provided with microspikes and headlamps if conditions require them. For the ice cave tours you will be provided with a helmet, a headlamp and microspikes if needed.

Q: Can I bring my camera along on the tour?

It is highly advisable to take a camera, or at least a phone to capture the amazing moments because it will not be long before the glacial formations change or even disappear as they normally do.

Q: How do I contact the Ice Explorers team?

Please contact us via email: ice@explorers.is or via phone: +354 866 3490.

Q: Can I travel to you from Reykjavik the same day of the tour?

While it’s possible, we do not recommend it. The drive from Reykjavík takes about 5 hours, and the southeast

coast is filled with stunning sights and stops that you would likely prefer to enjoy rather than rush past.

Additionally, road conditions can be challenging, significantly increasing the risk of missing your tour due to delays. Please note that no refund will be issued in such cases unless the ring road is officially closed by authorities.

Q: Can the guide advise if I am eligible for rescheduling the tour and/or a refund?

No, for all your questions and concerns you would need to talk to someone in the office.

Best to send an email to ice@explorers.is with your inquiry or call +354 866 3490

 

Terms & Conditions

We’re excited to have you join us for an unforgettable adventure in Iceland’s stunning Vatnajökull National Park! To ensure your safety and the best experience possible, we’ve outlined some important guidelines below. By booking a tour with Ice Explorers, you agree to these terms.

Acceptance of Terms

By purchasing a ticket, joining a tour, or using any guiding services from Ice Explorers, you confirm that you have read and accepted these terms.

Adventure & Assumed Risks

Exploring Iceland means stepping into a dynamic and ever-changing natural environment. You may encounter unpredictable weather, shifting glaciers, strong winds, rockfalls, river crossings, ice collapses, volcanic activity, and other natural hazards.

Our experienced guides prioritize safety, but all outdoor activities carry inherent risks.

By participating, you acknowledge and accept these risks and understand that Ice Explorers is not liable for accidents, injuries, or losses resulting from natural events or unforeseen circumstances.

All participants must behave responsibly, follow their guide’s instructions, and dress appropriately for the conditions.

Additionally, we occasionally work with third-party tour operators or service providers. While we carefully select our partners, Ice Explorers is not responsible for incidents occurring under their services

Meeting Point & Transportation

All our tours begin at a designated meeting point, and we do not provide transportation.

📍 Meeting location: Next to the cafeteria at Jökulsárlón – Glacier Lagoon.
(GPS coordinates: 64.048627, -16.179607)

Arrival & Punctuality

Please arrive on time at the designated meeting point, as stated in your booking confirmation.

If you are unsure when to arrive, contact us in advance.

Late arrivals and no-shows are not eligible for refunds or rescheduling.

Iceland’s roads and weather can be unpredictable, so we recommend planning your journey ahead of time.

What to Wear & Bring

Dressing appropriately is key to a comfortable and safe experience. You should bring:

✔ Sturdy hiking boots
✔ Warm, layered clothing
✔ Waterproof jacket & pants
✔ Gloves & headwear
✔ Backpack
✔ Snack/lunch
✔ Camera
✔ Sunglasses & sunscreen (summer)

Important: We offer boot and rain jacket rentals. If you are not properly dressed, you may be required to rent gear from us or, in extreme cases, be denied participation for safety reasons. Our cancellation policy will apply in such cases.

Weather & Changing Conditions

Iceland’s weather can be unpredictable! If conditions become unsafe before or during a tour, our guides may:

Adjust the route

Return to the starting point

Move to a safer location

If we cancel a tour, you can choose to reschedule or receive a full refund.

Additional Considerations:

Bus Services: Icelandic bus companies may cancel operations in high winds. If this affects your tour, contact your bus company for compensation, as we are not responsible for their policies.

Rental Cars: If your rental car breaks down, your rental company is responsible for assistance. We are not liable for missed tours due to vehicle malfunctions.

Road Closures: If authorities close the road, preventing you from reaching us, you will receive a full refund.

How to Avoid These Issues:
✔ Book accommodations within 1.5 hours of the meeting point.
✔ Check weather and road conditions before departure.
✔ Allow extra travel time for unexpected delays.
✔ Purchase travel insurance to cover unexpected disruptions.

Health & Pre-Existing Medical Conditions

Your safety is our priority! Please inform us in advance of any health conditions that might affect your ability to participate.

This includes (but is not limited to):

Being under the influence of alcohol, drugs, or mind-altering medication

Physical fitness limitations or mobility issues

Recent surgeries, injuries, or medical treatments

Pre-existing medical conditions (respiratory, cardiovascular, etc.)

Psychological conditions, impairments, or disabilities

Pregnancy

Prosthetic implants

Any other condition that may impact safety

If a participant is deemed unfit for the tour, we may decline their participation, and our cancellation policy will apply. If a participant’s condition worsens during the tour, the guide may modify the itinerary for safety reasons.

If you have concerns about whether this tour is suitable for you, please contact us before booking.

Cancellation Policy

Cancellations or rescheduling require at least 48 hours’ notice before the scheduled tour departure for a full refund.

Cancellations made with less than 48 hours’ notice are non-refundable. To apply the 48-hour policy, cancellation requests must be submitted to ice@explores.is.

💡 Useful resources for traveling in Iceland:

Visit Iceland

Weather Forecast

Travel Safety

Road Conditions